STC Finance Administrator

Do you have experience in accounts receivable processes and do you consider yourself a administrative whiz?

Join our busy Finance Shared Transaction Centre as an STC Administrator (O2C). You’ll work with internal and external stakeholders to ensure all accounts receivable/O2C transactions are delivered accurately, on time, and in line with service levels. We’re after exceptional attention to detail, strong problem‑solving, and confidence navigating multiple systems and procedures—while helping reduce exceptions, drive automation, and improve the customer experience.

Your responsibilities will involve:

• Interpreting stakeholder requests and providing clear, expert advice to ensure policy compliance and positive outcomes.
• Managing customer setup and maintenance, processing invoice requests and credit notes, and ensuring accurate, efficient reconciliation.
• Investigating and resolving complex billing and payment issues, including re‑education of users to reduce repeat errors.
• Completing daily banking reconciliations across multiple sources; clearing unidentified payments; processing receipt files, dishonours, and transfers to meet critical month‑end timeframes (including related journals).
• Supporting the Order to Cash Team Leader to execute operational plans and meet agreed SLAs.
• Building effective relationships with key stakeholders and consistently delivering reliable, efficient, and accurate service.
• Contributing to process improvements and automation that lift quality, speed, and control.

This is a fulltime (37.5 hours per week), permanent position.

He kōrero mōu | About you

You’ve worked in a complex, high‑volume environment, thrive under time pressure, and stay current with accounts receivable/O2C best practice. You’re a people person with a can‑do attitude who balances accurate, high‑throughput processing with excellent service to students and corporate customers (transactions, refunds, invoice payments).

Ngā Pūkenga Motuhake | Important Skills

• Excellent organisational and analytical skills.
• Experience using an ERP (e.g., PeopleSoft) and strong Excel proficiency; quick to learn new, industry‑specific systems.
• Proven performance in a customer‑focused environment with strong problem‑solving abilities.
• A clear commitment to policy, control, and compliance in every transaction.

Ngā āhuatanga kei a mātou | What we offer

We offer an opportunity within New Zealand’s leading University that will have a positive impact on the lives of students. We also offer:

• Five weeks’ annual leave per annum
• Flexible working – Hybrid model (blend of in-office and remote)
• Over 300 different career development courses and programmes
• Discounted parking and various leisure and recreation services
• A diverse and inclusive working environment

For more information please visit Staff Benefits.