Manager, Student Hubs and Client Services

Te Whiwhinga mahi | The opportunity 

Te Kahu Tauira I Student & Scholarly Services (SaSS) brings together student experience, wellbeing, academic services, library and learning services, and student operations to deliver integrated, student-centred services that support learner success, engagement and belonging across the University.

The Student Hub team is looking for a Manager, Student Hubs & Client Services. This fixed-term role is covering for a secondment, and the contract dates are likely to be August 2026 – January 2027. It is a full-time, 37.5 hours per week, role with a Monday-Friday work pattern (start and end times negotiable) and the salary range is $114,400 - $124,000 per annum. 

The Student Hubs and Client Services Manager leads the delivery of high-quality, student-centred services across multiple campus locations, including Student Hubs, Libraries and Information Commons.

This position works closely alongside the Manager, Student Hubs Advisory and Partnerships. Managing several service teams, the role is responsible for working closely with stakeholders across the University to deliver a seamless and positive student experience throughout the student journey.

The successful candidate will drive service excellence, identify opportunities to improve and streamline services, and build strong collaborative relationships with staff, students and external partners. They will provide leadership in managing complex issues, supporting organisational change, and ensuring services are responsive, effective and aligned with the University's strategic goals.

For more detailed information on the role responsibilities and requirements, please review the position description.

Mō tō mātou rōpū | About the team

The Student Hubs team is the physical gateway to the Waipapa Taumata Rau | University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey. 

At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community:

• Mana Enhancing: We’re a place for uplifting interaction

• Service Excellence: We’re professional, accurate and responsive

• Manaakitanga: We listen, respect, understand and care

• Whanaungatanga: We connect, partner and strengthen relationships

• Kaitiakitanga: We guide, support and see things through

We deliver a wide range of services to support student on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically, and these include: 

• guidance and advice on being a student 

• navigating the University systems, spaces and processes 

• exploring study options 

• application and enrolment support 

• Library & Student IT services 

He kōrero mōu | About you 

We are looking for a highly motivated individual who:

• Has proven leadership and people management skills

• Demonstrates skills and experience in team building, working collaboratively and in an environment of change

• Has significant experience with operational workforce planning and implementation with a large, complex organisation

• Thrives in a dynamic and fast-paced environment

• Is an innovative problem-solver and champions continuous improvement

• Is highly organised and capable of managing a variety of work simultaneously

• Has the ability to see the bigger picture, but not forget the detail

• Has a commitment to and understanding of Te Ao Māori, and Te Tiriti o Waitangi 

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. 

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)

• Up to 6.75% company superannuation scheme

• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. 

For more information, please visit  Staff Benefits.

Me pēhea te tuku tono | How to apply

If you are strong team player who is excited about working with people and passionate about leading, then we want to hear from you!

Applications must be submitted online by the closing date of Wednesday, 22nd July, to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.